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19 May 2017

Full-TimeJob Vacancy In Customer Service

ojaswi budhathoki Kathmandu, Central Development Region, Nepal

Job Description

  • Customer Service
  • Full Time
  • 2+ years
  • 1
  • Graduate (Bachelors)
  • Kathmandu
 JOB

Detailed Job Description / Requirements

Responsibilities and Duties

  • Ensure to provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner.
  • Serve as liaison between management and customer to improve customer service and business productivity.
  • Analyze customer complaints and provide appropriate corrective actions.
  • Assist directly or route customers to the appropriate personnel for assistance.
  • Ensure customer satisfaction by meeting customer needs in courteous and timely manner.
  • Track, follow-up and resolve customer’s outstanding issues in a timely fashion.
  • Develop customer service programs in order to provide outstanding service.
  • Prepare documentation and reports on routine customer correspondence for future reference purpose.
  • Assist in training peers on improving customer support service.
  • Develop and maintain in-depth product knowledge.
  • Communicate customer feedback to technical and marketing teams in order to develop processes for better serving customers.
  • Maintain weekly reports on customer inquiries, responses, and feedback so as to develop customer service analytics and trends.

 

Skills

  • Well-developed verbal and written communication skills.
  • Must have a thorough knowledge of the service or product and be able to describe its functions, features and details to customers.
  • Must be able to respond to customer complaints, requests and inquiries in a professional and timely manner.
  • Good organizational skills, a general knowledge of Microsoft Office computer programs and be effective multi-taskers.
  • Experienced in working with logistics and freight companies.

 

P.S. Interested Candidates shall send their resume at ksh@codebee.dk. No salary bar for deserving candidates.

Job Categories: 10+2 / Bachelors. Job Types: Full-Time. Job Tags: EJOBS, Ejobs Nepal, ejobsnepal, HAMRO JOB, jagire, job DEMAND in Customer Service, job vacancy, Jobs in Kathmandu, jobs in nepal, mero job, mero rojgari, Merorojgari, Nepali Jobs, nepalijobs, timro job, and wanted. Salaries: Negotiable.

Endless.

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